Maintenance and Customer Satisfaction is Key for Dealer Revenue Stream

It has often times been said by dealers that “everything begins when you sell a car.”  However, is this term still true into 2018? Is it worth dealers cutting deals and losing cash on an initial sale, with the hope and expectation that the dealer might pick up a service customer?

Some say that merchants could have it in reverse. Dealers are investing 80 percent of their energy and strategy into the piece of the business that returns 20 percent of their revenue: sales.

When actually, fixed operations speak to approximately 15 percent of automotive dealer income. However, focusing on the maintenance of vehicles is scarcely on the radar of numerous automotive dealerships.

Most dealerships focus on sales because that is the means by which they achieve the highest return in the shortest amount of time. It’s the lucrative but more fun side of the business. It’s where sales-people learned a crucial skill: how to negotiate with the processing plant as well as haggle with the consumer.

One of the best tactics to ensure consistent revenue, is to provide the customer with incredible service.  This keeps the dealership clients satisfied, and thus they continue to take their next car back to the service department in which they are satisfied, regardless of whether they bought their car from that particular dealership or not.

Auto resale services such as CarMax won’t repair the cars that they sell. Neither will a dealership like Nissan that became tied up with Nissan’s high-volume sales technique, and doesn’t have the accompanying service capacity.

Throughout the coming three years, many predict that the dealership’s prosperity will depend less on the number of new vehicles they offer, and more on the number of client pay repair orders they satisfy- as well as how well they deal with and leverage their inventory.

Why You Shouldn’t Ignore Car Maintenance in April

April is National Car Care Month.  As Spring approaches, many cars are not ready for the summer months after a long cold winter.  Salt and harsh road conditions are corrosive to metal, and destroy the clear coat on your paint, which makes your car lose value.  April is the time to maintenance your vehicle before the summer months.

From a business perspective, vehicle maintenance is a money making industry.  Basic maintenance fuels millions of dollars into the automotive industry ever year.    Vehicle registrations grew in the United States by over 27.36% last year according to Country Economy.  Although not all vehicles require a mechanic, simple maintenance and upkeep such as waxing can add extra dollars to the pockets of auto-dealers.

Basic maintenance and upkeep can go a long way in improving the safety and dependability of your vehicle, as well as helps to avoid costly repairs in the future.   According to AAA, the average American spend approximately $792 per year on the maintenance of their vehicle.  Neglecting your vehicle only adds to expenses, and may be the reason for increased costs in years to come.

Some simple steps that car owners can take to avoid costly repairs are:

  • Check all fluids in your car regularly including oil, filters, brakes, transmission, power steering, and coolant
  • Replace engine and cabin filers every six months
  • Inspect hoses at each oil change and have them replaced when leaking
  • Check belts and serpentine belts for looseness and condition
  • Check the brake system at least once per year as well as brake linings, rotors, and drums
  • Check that the battery connection is clean, tight, and corrosion-free
  • Maintain tire pressure and tread, and keep an eye out for uneven or irregular wear
  • Have your alignment checked regularly to improve fuel economy and handling

The key to maintenance is following your owners-manual, as well as vehicle service schedule for the proper times to maintain your automobile.

Reform That the EPA Should Consider When Making Fuel Economy Rules

Earlier this week, the Environmental Protection Agency (EPA) released its final determination in its mid-term review of greenhouse has emissions that will govern new passenger vehicles sold in the United States from 2022-2025.  The agency decided that the standards are too high, and now plans to lower them.

Many news articles have been written about the EPA and the decision, and it seems that auto companies wanted to revisit the standards.  The reason may not be about improving auto standards but rather innovating the credit market.

Here is the relevant text, which comes in a section about electric vehicle sales and is intended to explain one of the major differences between the original determination completed by the Obama Administration and the one completed by the Trump Administration:

“The agency’s January 2017 Determination was completed at a time when the trends and data…showed that the majority of the major car-manufacturing companies were “over-complying” with their relative GHG compliance requirements and building up credits. EPA’s latest data show that starting in MY 2016, many companies, for the first time, had to rely on credits in order to comply with the program. While these companies did remain in compliance, they are relying on banked credits which suggests that it may be increasingly difficult for them to comply going forward as they use up their supply of credits. Additionally, the stringency curve dramatically increases at around the same time these credits could run out, further complicating the feasibility of compliance for MY 2022 – 2025.”

At the time that this determination was made, the industry as a whole was producing vehicles whose performance was already above the standards.  As a result, companies were focused on greenhouse gas emission shortfalls.  When the oil prices crashed in 2014, American consumers began purchasing more SUV’s and pickup trucks that were less efficient than cars. Because trucks are less efficient than cars and generally more costly to improve, compliance levels started to drop. Following the oil drop, incentives on flex-fuel vehicles expired.

While the EPA discussed these developments as indicative of a problem, the credit system was still working as intended. The credit provided flexibility and the ability to reduce compliance costs in the event of a plunge in gasoline prices.

Part of the problem has to do with the kids of vehicles that companies sell in regards to the EPA rule.  The three biggest U.S. auto companies that were major credit consumers in 2016 were GM, Ford, and Chrysler.  Moreover, some of the big three will soon likely be out of banked credits. After consuming 13 million tonnes of credits in 2016, GM, for instance, had only 19 million left entering 2017. Chrysler and Ford are in similar situations. These companies were all likely consumers of credits again in 2017, though EPA has not yet publicly released that data.

Honda Accord Production to Temporarily Idle Due to Slow Sales

As of March 2018, Honda announced that the Honda Accord is not selling as well as anticipated.  Honda is asking dealers to help move their Sedans off the lot, and because of the slow sales- will also halt production in spurts over the next few months.

According to popular news source Automotive News, Honda is telling its workers at their Marysville, Ohio plant to take two days off per month from April to June. Honda will extend it’s summer shutdown in July by five days, making for a total of 11 days that production will idle for the Accord.  As an alternative to days off, employees can opt to work jobs not related to production on those 11 days instead. A Honda spokesman told Automotive News, “This is just really business as usual and we’re adjusting production down to match the market condition at this moment.”

The market shows that consumers are starting to favor crossovers over sedans, so it’s expected that the Accord is experiencing a drop in sales.  This February, Honda sold 50,178 copies of the CR-V crossover but just 37,430 Accords. On March 1, Honda had a 104-day supply of Accords, which is quite high compared to the industry average of about 70 days. And it’s particularly high by Honda’s standards.

Honda typically stays away from offering incentives to buyers, however time will tell if the automaker plans to move or cut down on inventory.  Earlier this month, Honda announced that they were “pleased with the growing market share and top transaction prices that the all-new 2018 Honda Accord is garnering in its segment.”  However, they plan to “work collaboratively with dealer partners to ensure the overall value proposition with each of our products is competitive in the marketplace.”

Doctors can now call Uber for patients with Uber Health

The popular ride-hailing company, Uber, has announced the creation of its new service for healthcare- Uber Health. The service is a desktop platform that will enable healthcare providers and doctors to make available rides for patients who are most likely to miss their next medical appointments because they can’t get to them.

Uber Health is a transit service of the Uber ride-hailing company, showing its commitment to venture into the healthcare sector in the United States. The service is offering an option for patients who may not otherwise make appointments due to the fact that they may not have transportation.

The Uber Health Service is something that has been in a testing phase since the beginning of July last year. As many as 100 hospitals, clinics, and therapy centers, have signed up for the new service. The Uber Health Service will be available to manage rides set up by doctor’s office, or by other healthcare providers and bill them accordingly.

The use of the Uber app has replaced medical shuttles and taxis.  The only service that will not be part of this new addition is the ambulance.

Some of the benefits to the Uber Health App include:

  • On-Demand Scheduling

According to a SCI Solutions survey, missed appointments are responsible for over +$150 billion dollars in annual losses for healthcare providers.  “No-Show” rates make up for as much as 40%.  However, with a reliable service like Uber Health, that rate will drop significantly as more people are now able to afford transportation.

  • Destination Tracking

Uncertainty is part of the problem that healthcare facilities often have with taxis and bringing patients to their medical appointments. “With taxis, you have to hand out a voucher, and the worst is you aren’t sure where the person is going. Moreover, it cost 20% to 40% more,” concluded, Chris Needman, a Healthcare Provider involve in testing the Uber Health Service.

But with Uber Health, the story is different. The service allows hospital staff to assess which patients are at risk for missing vital appointments, and from there can provide them with pick-up and drop-off rides—all at the expense of the hospital.

  • Help in Realizing Patients Goals

The Uber Health ride-hailing service allows healthcare providers to assist patients in meeting their healthcare goals—an essential factor for regulators when scoring how well a facility performs.

Lyft, one of Uber’s rival in the hailing business also offers a similar service known as “Concierge,” which enables healthcare providers to provide rides for their patients as well. Uber also operates another service called UberWAV, which enables providers to order wheelchair accessible vans through pilot programs in Chicago, Toronto, Austin, and London, as stated in Uber’s official website.

The service provided by Uber and Lyft in the healthcare industry makes for a revolution that tactically removes traditional transportation providers such as taxis and shuttle services.

Stricter Auto Loans Require Higher Down Payments

A sudden drop in automotive sales has raised concern amongst economists in the United States. Many auto lenders have tightened their lending policies, making it more difficult for buyers to get financed. According to Forbes, banks are lending less money to potential buyers. According to a recent analysis, the average credit score for approved new vehicle loans skyrocketed to a record high in 2017.

For auto-loaners, the recent trend is a positive development, considering the trouble that auto lenders faced when subprime vehicle loans began experiencing financial difficulties in 2016.   Auto lenders started tightening their lending standards for prime and subprime borrowers in 2016 as banks were reporting higher losses on defaulted auto loans.  An increase in borrowers who fell behind on payments as well as the declining value of used cars is also contributing to the latest development.

As positive as this may be for auto lenders, consumers are the ones who may be affected the most.  Some financial analysists are predicting consumers may receive less for their trade-ins, as well as pay even more for on down payments. This, for prime and subprime borrowers, means an end to easy auto-loan approvals.

The loans that auto lenders are selling to investors are referred to as asset-back securities. Selling off these loans enables the lenders to raise more money, which is used to originate further loans. In turn, the income from the loan is collected by the investor while the loan is paid back. Some of these lenders are using specialized companies to monitor the level of loans sold to ensure a timely payoff.

According to Forbes, a number of these negative trends in auto loans continued into 2018, but the level of deterioration has slowed down. For instance, there was an increment in net credit losses that was recorded for securitized loans in 2017. However, losses recorded on prime-risk loans remain at less than 1 percent, with a slower rate increase compare to 2016. Lastly, the report also stated that the net loss rate for 2017 was 0.73%, a surge from 0.63% in 2016.

Headquartered in Cincinnati, Ohio, is the world’s largest automotive lease marketplace and the pioneer in facilitating lease transfers online. For more information on finding the best car lease deals or to learn how you can have a successful car lease trade, visit or contact them at 866-SWAPNOW.


5 Ways To Extend the Life of Your Car

The moment you drive your car off dealership lot, it begins to lose value.  However, there are several things a new car owner can do to maintain and extend the life of their vehicle. These 5 tips will not only save you money, but they will help to keep your car out of the auto shop.

1. Change The Oil Regularly

Although engines can typically go longer between oil changes than they used to, there’s no excuse for not having your oil changed regularly.  If your car maintenance reminder light comes on, it’s time to get the oil changed immediately.  Failure to change your oil and oil filter puts the entire engine at risk.  Regular oil changes ensure that the oil is at the correct level.

2. Watch Your Tire Pressure

One of the leading causes of tire failure is due to not keeping the correct amount of air in the tires to begin with.  Keeping the correct amount of air in your tires actually improves your vehicle’s fuel economy.   Checking your vehicle tire pressure is simple, and will certainly assist in extending the life of your vehicle.

3. Clean Your Car

This tip sounds fairly obvious, but washing your car does more than keep up the physical appearance.  Washing and cleaning your car regularly helps to get rid of chemicals that can cause rust and damage.  This is especially important for regions that salt is used during the winter months.  In warmer climates, things like dust, pollen, and sap can eat into the paint and should be removed as soon as possible.

4. Get Regular Maintenance

Using a qualified technician for regular maintenance can make a big difference in the life and longevity of your car.  Most modern cars have updated features, requiring a technician that has more complex knowledge about your specific car.  Regular “check-ups” and maintenance help to keep your car in the best condition year-round.

5. Lease Instead of Buy

If you are the type of owner that doesn’t want to pay for maintenance out of pocket, then leasing might be a better option for you.  Cars that are leased are typically turned in after two or three years, and because they aren’t owned by the driver- the maintenance aspect falls on the dealership.  With a new vehicle every few years, consumers are sure to always enjoy the longevity aspect of a vehicle.

Headquartered in Cincinnati, Ohio, is the world’s largest automotive lease marketplace and the pioneer in facilitating lease transfers online. For more information on finding the best car lease deals or to learn how you can have a successful car lease trade, visit or contact them at 866-SWAPNOW.


Uber + Merger Suggests Leasing is the Future

Uber just recently announced that it is selling its car-leasing subsidiary to tech startup  The merger allows for Uber to focus on its core business of providing driver services while still providing their drivers with-out cars the option of leasing. will acquire the active lease portfolio of Uber’s current XChange Leasing company.  The XChange Leasing program allowed for Uber drivers to lease cars through a number of different dealerships. is an online marketplace and application that prides itself on leasing or renting a vehicle as a short-term solution for drivers.  As it currently stands, the company only operates in California.

With approximately 750,000 active Uber drivers, over 40,000 of them were enrolled in Uber’s direct XChange program. That does not include the number of drivers who may be leasing privately with an independent car dealership.  According to a report produced by Edmunds, approximately 1/3 of millennials lease their vehicles.  However, in the same report, luxury vehicles were also leased by up to 63% regardless of age.  Leasing has proven to steadily increased each year, and is projected to expand even more in 2018.

National marketplace websites such as are becoming more and more popular as an option for drivers who want to do just that- swap their lease.  The site gives consumers all around the United States the option of breaking their lease without negative repercussions, ultimately giving the consumer their buying power back in the marketplace.   The sale of Uber services to a tech company like only suggests that leasing will become a more popular option for the future.

Driving Tips to Help Save on Gas

Safe driving not only ensure that you get from point A to point B in one piece, it can also help save you some money at the gas pump.


No matter what type of vehicle you drive, you can bring home fuel savings by following these seven smart driving practices:


  1. Accelerate slowly:Your morning commute is not a drag race. The harder you press on the accelerator, the faster you will run out of fuel.
  2. Slow down gradually: Braking itself does not use up gas, but the fact that heavy braking is needed indicates that you could have let your foot off the accelerator sooner. Additionally, if you do not rush up to a red light, it may turn green before you reach it — allowing you to roll through without stopping or having to accelerate from a standstill.
  3. Don’t speed: Generally speaking, cars tend to get better mileage when driven at lower speeds. They also tend to not get expensive speeding tickets, which saves you even more money.
  4. Don’t worry about warm-ups: Any time your car is sitting and idling, it is getting zero miles per gallon. Your car does not need to warm up before hitting the road.
  5. Don’t carry unnecessary weight: Each additional pound the engine has to move requires more fuel. So carry heavy tools and supplies only if you are actually going to be using them that day.
  6. Keep the windows up:Running the air conditioner does affect gas mileage. But the increased air resistance that comes from driving with the windows down hurts your mileage more than the A/C.
  7. Keep your car maintained: The better condition your car is in, the better your gas mileage. Having clean filters, good spark plugs and the correct tire pressure can all contribute to getting the best fuel economy possible from your car.


For more smart driving practices and other tips, feel free to contact us at Swapalease. Headquartered in Cincinnati Ohio, is an online marketplace that carries a massive selection of vehicles to lease! For more information on finding the best car lease deals or to learn how you can have a successful car lease trade, visit or contact them at 866-SWAPNOW

5 Key Safety Features to Consider when Buying a Used Car

Drivers are increasingly interested in safety features when they’re car shopping. Although the technology is constantly advancing, you can still have quite sophisticated safety features when you’re getting a used car, as long as you know what to look for.
Here are five key safety features to consider when getting a used car:


  1. Electronic stability control: Electronic stability control is a computerized system designed to help you stay in control of your car. It makes adjustments to the speed of each wheel (usually by applying anti-lock brakes) to prevent skidding during a sharp turn and reduce the risk of a rollover. Studies have shown that electronic stability control cuts the risk of having a fatal accident by one-third.
  2. Collision avoidance systems: These systems use sensors to detect potential accidents before they happen. They usually have features such as blind-spot monitoring to warn drivers of hazards. They may also actively take control of a car to prevent a collision— by applying the brakes or using electronic stability control to steer the car.
  3. Side curtain air bags: Side-curtain air bags deploy from the car’s ceiling, next to the doors and extend downward to cover the side windows. They provide a cushion for your head and serve to keep you in the car and glass and other debris out.
  4. Air-bag seat sensors: Some air bag systems can detect whether there is a child in the passenger seat, where the seat is in relation to the dash and whether the seat belts are buckled. They then deploy differently to provide the best protection for the seats’ occupants.
  5. Smart seat belts: Safety belts are not new, but there are some newer features on some models. Look for belts with pretensioners, force limiters and adjustable upper-shoulder-strap anchors.


When you’re getting a used car, you can often find these safety features on late-model lease vehicles. To learn more about getting a used car by taking over a short-term car leasecontact us at Swapalease. We’ll be happy to help.